Refund Policy
When refunds apply
Your $200 reservation is fully refundable if we cannot match you to a suitable dinner among the nights you selected. We aim to confirm or offer a refund within about 72 hours of your reservation — sometimes sooner.
How refunds are issued
Refunds are sent back to the original payment method via Stripe. Depending on your bank or card issuer, it may take 5–10 business days for the funds to appear in your account. We do not charge any processing fees for refunds.
Cancellations
To cancel and receive a refund, you must notify us at least 72 hours before your dinner. Cancellations made within that 72-hour window are non-refundable, and the $200 reservation is forfeited. We hold each seat with intention, and a late cancellation rarely leaves us enough time to offer it to someone else.
No-shows
If you do not attend a confirmed dinner and have not given us at least 72 hours’ notice, your reservation is non-refundable. A no-show affects the whole table — the host, the restaurant, and the seven other guests who showed up expecting you.
Questions?
If you’re unsure whether your situation qualifies for a refund, just reach out. We’d rather talk it through than leave you guessing. Email us at reserve@theemptyseat.social.